Frequently asked questions
Please check this FAQ first before contacting us.
Do you sell brand-new or refurbished products?
We sell 100% original brand-new products, sealed with a manufacturer’s warranty. If any item is refurbished or open-box, it will be clearly mentioned in the product description.
Do your mobiles, laptops, and tablets come with a warranty?
Yes. All our products come with a manufacturer’s warranty (duration may vary by brand). We also offer extended warranty and protection plans on selected items.
Are your smartwatches compatible with all phones?
Most of our smartwatches work with both Android and iOS devices. Please check the product description for compatibility details before purchasing.
How do I know if the product is in stock?
All items displayed on our website are linked to our inventory system. If a product shows “In Stock,” it’s ready to ship. If it’s “Out of Stock,” you can sign up for a back-in-stock notification.
How long does delivery take?
Standard delivery usually takes 2–5 business days, while express delivery is available for selected items. Delivery timelines vary by location.
Can I return or exchange a product?
Yes, you can return most products within 7–14 days of purchase if unused, unopened, and in original packaging. For defective products, we offer free replacement or repair under warranty.
Do you offer bulk discounts for laptops, tablets, or accessories?
Yes. We provide special pricing for bulk or corporate orders. Please contact our sales team for a custom quote.
How do I claim warranty service?
To claim a warranty, simply contact our support team with your order details and proof of purchase. We’ll guide you through the process with the manufacturer or service center.
Are your laptops and tablets pre-installed with software?
Most laptops and tablets come with a licensed operating system (Windows/macOS/Android/iOS). Additional software (like MS Office, antivirus) may need to be purchased separately unless mentioned in the product listing.
What payment methods do you accept?
We accept credit/debit cards, PayPal, bank transfers, and cash on delivery (if available in your area).